FAQs

Frequently Asked Questions (FAQs) – Trove Heap

1. How can I place an order?

Simply browse our collections, add your desired items to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email from Trove Heap.

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2. How long will delivery take?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

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3. How can I track my order?

You can track your order using your tracking number on our Track Order page or by contacting our support team at trobeheap@gmail.com.

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4. What payment methods do you accept?

We accept Cash on Delivery, Credit/Debit Cards, and other secure payment methods available at checkout.

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5. What if I receive a damaged or wrong product?

Please contact us within 48 hours of receiving your order.
We’ll arrange a replacement or refund after reviewing the issue.

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6. Do you offer returns or exchanges?

Yes. Items can be returned or exchanged within 7 days of delivery if they are unused, undamaged, and in original packaging.

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7. Do you ship internationally?

Currently, we deliver only within Pakistan, but we’re working on expanding internationally soon. 🌍

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8. How can I contact customer support?

📧 Email: trobeheap@gmail.com
📞 WhatsApp: 0333-8072723
🕒 Support Hours: Monday – Saturday, 10 AM –10 PM (PKT)

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Trove Heap — your destination for trusted, luxury shopping.